FULFILLMENT TIME:

We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 7 business days for our team to process and produce your order upon confirmation of payment.

All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.

Once your order has been shipped, a shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQ for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

TRACKING:

As soon as your order is fulfilled, you will receive an email with your tracking information. You can use that link to check where your parcel is located. Sometimes, it may take a couple of days for the information to be updated, but you can always reach out to our customer service team or checking our FAQ section if you are worried.

DELAYED PARCEL:

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame, but sometimes, delays may happen. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information, or carrier related issues which are out of our control.

We will do our best to resolve each issue for all of our customers in regards to reshipments, claims, or lost package to the best of our ability. 

In the event a package has been lost, missing, or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will not be eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at studio@an-asylum.com with your order number. 

CUSTOMS, TAXES AND DUTIES:

Kindly note that any taxes or custom fees in regard to your parcel as deemed by your country’s legal regulations are to be held responsible by the customer. These charges differ based on country laws and policies and we are unable to estimate the amounts.

If a package is returned due to refusal of customs fees, duties and taxes payment, a refund will not be applicable.