Our ultimate objective is to ensure that our customers have a remarkable shopping experience with us at An Asylum. If you are not completely satisfied with your purchase online, please contact customer service to assist you with any issues you may have. 

Return and Exchange Policy

If you are not 100% satisfied with your order, you can exchange or return your product up to 7 days after delivery. The order must be in transit back to our office within 30 days after initial delivery. In order to complete a return, we require a receipt or proof of purchase. Return shipping labels are not supplied or reimbursed.

Once returned, we will provide a refund for the full product amount. Initial delivery charges made at the time of purchase are not refunded.

We require proof of purchase to honor any return or exchange. Your order number can be found in the original order confirmation email. If you cannot find your order number, please contact our customer support team for additional help.

Your order may not be eligible for return or exchange if the product:

• Has visible wear or damage.
• Is not in the original packaging, including outer sleeves and tags.
• Is a final-sale item (this does not include discount codes).
• Is a custom order.
• Is part of Brutal Collection
• Earrings cannot be returned or exchanged for safety and hygiene reasons.

A few things to remember:

• Once your package is received at our office, please allow 2-3 business days for our team to inspect your items and fulfill your request.
• Eligible returns will be fully refunded excluding a USD $6 processing fee. Please allow 5-7 business days for refunds to appear in your bank account or via PayPal.
• Refunds will be processed back to the original payment method. If your payment method has changed since placing the order - please contact your financial institution. 
• A USD $6 repackaging fee will be applied per item for missing packaging (jewelry box, cases, sleeves etc). Please ensure the items are wrapped and that any other pieces are secured for safe traveling to avoid any damage.