SHIPPING AND RETURNS 2.0

Processing Time
Your order(s) will be processed within 1-5 business days. Please note that during sales/peak periods, processing speed may be affected. Processing time is not the same as transit time.


Transit Time
Local (Transit time: 1-3 business days)
Within Singapore. Delivered via NinjaVan.
Free Shipping for orders over $80 SGD

International (Transit time: 5-8 business days)
Shipped via DHL eCommerce.


Taxes, Custom & Handling Charges
Customs or import duties are charged once the parcel reaches its destination country.

Any charges on a parcel must be paid by the person receiving the parcel. Custom policies and import duties vary from country to country, hence AN ASYLUM has no control over them and cannot provide information on their costs. Please contact your local customs office for current charges before your purchase, so you will not be surprised by charges you were not expecting.


Tracking Order
Local/Singapore: NinjaVan
International: DHL eCommerce
Once we have processed your order(s), you will receive an email notification with the tracking information.


Lost/Missing Parcel
All orders are processed with a tracking number. We will not be liable for any lost or missing mail. Please contact your respective courier for more information on your lost/missing parcel.


Change/Cancel Order
We do not allow any amendments to be made once your order has been placed, as our products are all made by demand. This allows us to prepare your orders efficiently and to minimize errors. For more information, please contact us.


Returns
You may return any item within 7 days of receiving your original order, excluding sales items. Remember that the item must be unworn and unwashed with all AN ASYLUM tags attached.

You may return your parcel through any postal services. The parcel remains your responsibility until it arrives to us – remember to keep a copy of a sending receipt to ensure that you have proof in case your parcel goes missing in the mail.

Please note – you will need to cover for the shipping costs. Duties, tax and original shipping charges are non-refundable. Once we have received your parcel, we will arrange for the refund via the original payment method within 3 working days.


Wrong/Defective Order
Please drop us an email with an image of the defect and our team will get back to you as soon as possible.